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Communicating your way to effective leadership

A recent study revealed that 91% of employees claim that ineffective communication with their employer is the number one complaint they have about their work environment. Some of the issues raised included not recognizing employee contributions, not providing clear instruction, and not providing constructive criticism. Here are some tips to help bridge the communication gap between you and your staff:

Avoid general compliments. Leaders know to recognize specific, unique contributions made by their employees. “You’re doing a great job!” can only go so far.

  • A simple “thank you” can go a long way, whether publicly in a meeting or a personal sticky note on an employee’s computer monitor.
  • Ask your employee for input. Employees sometimes withhold their good ideas from employers for fear it will not be taken seriously or not considered the “right” response. Create an environment in which employees can freely share ideas.
  • Keep employees in the loop. It helps them stay engaged and interested in the work they do!
  • Provide constructive feedback, and not just during their annual performance evaluation. Work is conducted all year long and continual, constructive feedback ensures all staff is producing the best work possible.

Successful employees go hand in hand with successful business, with effective communication providing the foundation of that success. Connecting with your employees and recognizing their achievements can help create a positive team environment beneficial to everyone.

If you have any questions on these or any other risk- or practice-related matters, do not hesitate to contact Stacey Gerrard, LIANS Counsel with the Risk and Practice Management Program, at or call 902 423 1300 ext. 345.